If you thought that SMS was just for confirmation messages and announcements, think again. More and more brands are realizing the full potential of text messages and using them to foster loyalty, boost conversion rates, streamline services and create lasting and meaningful relationships with customers. Everybody has a cell phone and most keep it by their side 24/7.
The short, sweet and reliable nature of SMS makes it the perfect messaging format for people on the go. In fact, according to research, text messages have a read-rate of 98%. Compare that to the 20% read-rate of emails and you have one very compelling reason to look to SMS as a viable, cost-effective and efficient use case.
Field Service Dispatch
Field service environments are high stress, fast-paced environments. Coordination between field service management and field service technicians needs to be reliable and efficient to ensure customer satisfaction. That is why many field service companies are turning to the unmatched speed and reliability of SMS to streamline their operations. From dispatching technicians to providing real-time incident tracking and appointment ETAs to customers.
Appointments and Reminders
No-shows are a huge problem for doctors, dentists, salons and other businesses that depend on an appointment system to generate revenue.While sending out reminder emails and manually making calls to patients and customers can be effective, it's also a very time-intensive process and open to error. The SMS provides a great way to reduce missed appointments through automated appointment confirmations, appointment changes and timely reminders that make a measurable impact.
Bill Payment Reminders
Nobody likes missed bill payments, least of all businesses collecting payment from customers. Organisations can benefit their bottom line and customers alike by sending timely reminders by SMS when payments are almost due, on the day they are due, and when they are overdue. Text messages can also be used to send details of balances remaining on loans or other credit arrangements and to encourage customers to renew a subscription or product.
Send Critical System Alerts to Those Who Matter
Up to the minute alerts of equipment. Any equipment that can be measured can also be monitored and reported against.
Tracking Goods From Depot to Door..Know More
Anything that means less time waiting at home for deliveries can only be a good thing. That's why more package delivery companies are keeping customers informed by SMS. From dispatch confirmation and tracking details to giving customers the freedom to defer delivery or choose a convenient one-hour delivery slot, text messages, SMS can improve the customer experience and help delivery companies to reduce costs due to wrongly delivered or lost items.